Exitas worked together with iAdvise to build the Bagsupport app with Oracle APEX. iAdvise built the application itself, while Exitas provided the cloud migration and management.
The app is now maintained on Oracle Cloud Infrastructure. To guarantee an optimal process, Oracle Database Backup Cloud Service and Oracle Infrastructure Monitoring Cloud Service were implemented with 24/7 support from Exitas support engineers. On top of that, Exitas provided a web application firewall to guarantee safety against cyberattacks.
Moving the app to OCI eliminated the downtime Samsonite used to experience and brought the scalability that was necessary to expand the service worldwide. Moreover, the software and hardware costs were reduced.
Airline passengers can now count on a high-quality service when registering claims, selecting replacement luggage, scheduling repairs and identifying pick-up points. Thanks to the application being deployed on the Cloud, passengers can access the application from any place and at any time.